Terms & Conditions

Osa Group Ltd. (“RigaTransfers24”) offers pre-paid point to point ground transfers with all inclusive fixed prices.

RigaTransfers24 (“Supplier”) provides ground transport services to its Passengers in Riga, Latvia and other Baltic States – Lithuania and Estonia.

All the personal data you provide to RigaTransfers24 is processed according to our Privacy Policy. With credit card payments RigaTransfers24 passes your credit card details over a secured connection to the payment service provider. RigaTransfers24 does not store your credit card information.

Your credit card is billed once you have made the payment on our website. A receipt will be sent to the email address you provided when making the booking.

As a passenger it is your responsibility to be aware of what you ordered and paid for, and have the necessary documentation available while traveling. RigaTransfers24 will not be responsible for delivering any such service, which is not specified in the product description.

You must be able to communicate with RigaTransfers24 at the time of the pick-up either with your mobile phone, a public telephone, or through a dedicated contact person.

RigaTransfers24 liability is limited only to the value of the transportation booked through RigaTransfers24.com and will not cover any other expenses incurred. To be eligible for refund in case you are not satisfied with the service, you must have followed all the passenger instructions as set out in these terms:

1. It is your responsibility to reserve enough time to get to your destination:

1.1. You must choose the pick-up early enough to accommodate for delays such as heavy traffic, special weather conditions, and other unexpected events (e.g. road constructions, traffic accidents, etc.).

RigaTransfers24 is not responsible for your time constrains. Any time estimate given to you by RigaTransfers24.com booking site, or Customer Service is for indicative purposes only. RigaTransfers24 will not be held responsible for any missed transfer connections, or other time constrains. Your travel plan must be flexible enough for you to make other travel arrangement in such an unlikely event that RigaTransfers24 is unable to fulfill the transfer. RigaTransfers24 liability is limited only to the value of your booking and will not cover any other expenses incurred.

2. It is your responsibility to provide the correct and accurate information for RigaTransfers24 to fulfill the transfer:

2.1. You must use the correct local time when making the booking.

2.2. You must check the pick-up and destination addresses, in case there are multiple addresses, terminals or hotels with the same name in the area.

2.3. You must provide more specific details in the Additional Information field (e.g. Conference hall exit number, factory gate letter, information about security gate entry procedure, advice about an unmarked entryway to the back of the building, etc.), if the pick-up location is not evident.

2.4. You must provide RigaTransfers24 with the relevant information about your arriving connection (e.g. flight number / ship name / train route, etc.).

2.5. If your connection is cancelled, or you have missed it, it is your responsibility to update your altered travel plans to RigaTransfers24 Customer Support, or cancel the booking yourself.

RigaTransfers24 is not responsible for failed pick-ups, if the details you provide on your booking are incorrect or insufficient. When traveling to another country, you must make sure the pick-up time is in the correct local time. If you make a booking for a transfer, which is subject to a connecting arrival, it is your responsibility to provide RigaTransfers24 with the necessary details about the arriving connection. If you are not aboard the connecting transfer you specified, it is your responsibility to inform RigaTransfers24 about your altered travel plans, or to cancel the booking yourself.

3. It is your responsibility to provide RigaTransfers24 with valid contact information where you can be reached in case there are important updates regarding your booking:

3.1. Email. This is needed for sending you the booking confirmation messages, non-urgent service updates and the invoice/receipt for your credit card payment.

3.2. Phone number. This is required in case there is an urgent need for our Customer Service to contact you.

3.3. It is critically important that you can communicate with our Customer Service at the time of pick-up. It is your responsibility to have a telephone at your disposal, which is functional and switched on at the time of pick-up. RigaTransfers24 will not be responsible for any inconvenience, or failure, which is caused because you don’t contact RigaTransfers24, or you cannot be contacted with the telephone number you have provided.

RigaTransfers24 is not responsible for any inconvenience, or failure, caused by incorrect or otherwise invalid contact information you provided. RigaTransfers24 will always send you an automated message by email immediately after receiving your booking. If you have not received an email from us about your booking within minutes of placing the order, it is your responsibility to contact RigaTransfers24, to ensure that you will receive all the necessary information about your booking.

4. Make sure the passenger and the luggage capacity of the vehicle you selected is sufficient for your need:

4.1. Check the maximum number of the passengers the vehicle is allowed to carry.

4.2. Check the maximum number of luggage the vehicle is guaranteed to carry.

RigaTransfers24 is not responsible for any inconvenience, or failure, caused by you booking a vehicle, which does not match your needs. The maximum passenger capacity cannot be exceeded. The maximum luggage capacity is a recommendation for guaranteed passenger comfort. In the event you wish to exceed the recommended luggage capacity, any inconvenience experienced is your responsibility (e.g. having to travel with your luggage in the car). The driver will have the right to deny the transfer of any hazardous or otherwise unsuitable luggage based on the local road and traffic safety regulations, or to protect the car from damage. In case the service is denied due to such luggage, pets, or extra passengers, the booking will be charged in full, regardless of whether the passenger is able to use the transfer or not.

5. Check the product description before you travel, to ensure the details are correct, and that you have the needed documentation at hand when traveling:

5.1. Check the booking details, your contact details, and the vehicle capacity in case your travel plans, or contact details, have changed since you made the booking.

5.2. If satisfied everything is correct, print out, or have your product description at hand on your mobile device when traveling.

RigaTransfers24 will not be responsible for delivering any such service, which is not specified in writing at the product description. Special needs and requirements which are not acknowledged in the product description, e.g. pets, extra large luggage, wheel chair, detour, extra waiting time etc. have not been included in the price you have paid. The driver might ask you for a verification of your purchase (e.g. your booking number). It is your responsibility to be able to present the product description with all the necessary travel information if needed. RigaTransfers24 is not responsible if you are denied service, in the event you are unable to provide the necessary verification when needed.

6. Be on time, be available:

6.1. If you have selected the Meet & Greet service, it is your responsibility to read through and understand the instructions and the special conditions stated on product description page on our website. If you are delayed beyond what is stated in the special conditions, or you are unable to locate your driver, you must contact the number specified on your invoice/receipt for assistance and to agree on extra waiting time. Otherwise the car will leave, and you will be charged in full as a no-show.

6.2. If you have selected the Outdoor pick-up, it is your responsibility to be punctually at the car where the driver is waiting for you. The car will wait for up to 5 minutes. If you have not contacted the number specified on your Invoice/receipt within 5 minutes of the pick-up time to agree on extra waiting time, the car will leave, and you will be charged in full as a no-show.

6.3. You must have a functional telephone, which is switched on at the time of the pick-up. In the unlikely event that you do not make contact with your driver, it is your responsibility to contact the number as specified on your Invoice/receipt. If you leave the pick-up location without being advised to do so, you will be charged in full as a no-show.

RigaTransfers24 will not be responsible for any inconvenience, or failure, if you do not make use of the contact number you have been provided with. It is your responsibility to be on time and at the correct pickup location as specified in the Invoice/receipt. In the event you are unable to find the car, or the driver, it is your responsibility to immediately contact to the number specified on your travel voucher. If you leave the pick-up location without being advised to do so by the RigaTransfers24 Customer Service, your booking will be charged in full as a no-show. Any delays caused by unforeseen circumstances (e.g. lost luggage, held by the customs, etc.) are not included in the price you have paid. In such circumstances it is your responsibility to make contact and agree on being charged for extra waiting time, or the car will leave and you will be charged in full as a no-show.

7. Disorderly conduct, risk of damage to the car, and safety:

7.1. RigaTransfers24 reserves the right to deny the service if the passengers do not conduct themselves in an orderly fashion, or if there are risks to the cleanliness and the safety of the vehicle and the driver.

RigaTransfers24 will not be responsible to fulfill the transfer if the passengers are intoxicated, or otherwise disorderly. The driver will have the right to deny the service if there is a risk of damage to the car by the passengers, their luggage, or their pets. In case the service is denied due to such circumstances, the booking will be charged in full.

8. Price & Payment:

8.1. Your booking is paid in full to RigaTransfers24. Under no circumstances is there a need for in-car payment, unless you explicitly negotiate a deviation to your Invoice/receipt.

8.2. If you make your booking with a credit card, it will be billed before your ride.

8.3. Any last minute changes to your booking are subject to acceptance by RigaTransfers24. If the changes exceed the value of the original booking, the passenger must agree with RigaTransfers24 about the payment method directly.

When you place your booking, it is confirmed with a credit card (unless it’s an account booking). Any change to the original price requires your explicit authorization. RigaTransfers24 reserves the right to refuse last minute changes to the original booking, as they might have other commitments preventing them from changing your transfer. RigaTransfers24 will not be held responsible for processing additional expenses exceeding the original amount of the transportation. Instead, it is the passenger’s responsibility to agree about the payment method directly with RigaTransfers24. Your card is billed for the correct amount at the same time, as you have made the payment and you will receive the receipt by email.

9. Changes and Cancellations:

9.1. You can cancel your booking free of charge up to 1 months prior to the pick-up time.

9.2. If you cancel your booking 30 Days prior to the pick-up time: 90% will be refunded

9.3. If you cancel your booking 14 Days prior to the pick-up time: 75% will be refunded

9.4. If you cancel your booking 7 Days prior to the pick-up time: 70% will be refunded

9.5. If you cancel your booking 1 Day prior to the pick-up time: no refund

9.6. Your transportation is fulfilled according to your original booking. Any change to your confirmed booking is always subject to successful negotiation between you and the RigaTransfers24.

When you make a booking through RigaTransfers24.com you enter in to an agreement between you and RigaTransfers24. RigaTransfers24 is only responsible to carry out your booking as stated in the product description on RigaTransfers24.com. If you wish to make significant changes to your booking such as change the vehicle, change the pick-up date, or alter the route significantly, you must cancel your original booking and make a new one. Cancellations are free of charge until 30 days prior to the pick-up. A booking which is not cancelled 1 day before the pick-up time can be charged in full, regardless of whether the passenger uses the service or not.

10. Refund policy:

10.1. If your car is not in time for your pick-up, or the service is not provided as stated in the product description page at RigaTransfers24.com, you can apply for a refund.

10.2. To be eligible for a refund, the passenger must have followed the instructions as stated on the product description page at RigaTransfers24.com and in these Terms.

10.3. Refund claim must be made in writing to bookings@rigatransfers24.com within 20 days of the pick-up time.

10.4. RigaTransfers24 will process all refund claims as priorities and in the shortest possible time, but reserves the right to investigate the circumstances, which might require two to three days if different time zones and office hours are involved.

10.5. The processing time is subject to the accuracy of the refund claim and the timeliness of your responses to possible additional questions.

10.6. Under all circumstances, it will take a few banking days for the payment solution provider used by RigaTransfers24 to carry out a possible refund transaction.

10.7. The limitations of liability defined in these Terms of Service will apply. In no event will RigaTransfers24 liability exceed the value of the transportation booked through RigaTransfers24.com, including, but not limited to, any package tours you may have purchased in relation to the RigaTransfers24 transportation.

RigaTransfers24 will use its reasonable endeavors to ensure the car is waiting for you at pickup. However, cars may break down, and accidents or human errors may sometime happen.

RigaTransfers24.com is not obliged to process refund claims made on telephone or are too old to be traced. Refund claims must be made in writing to bookings@rigatransfers24.com and within 20 days prior the travel.

Terms & Conditions
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